---
title: How do I switch accounts? (TiVo/Shield)
description: "### Step 1. Click the gear in the top right corner of the home screen. ![](https://affordabletvx.com/wp-content/uploads/2020/10/1-1-1024x576.png) ### Step 2. Click **Apps**. ![](https://affordabletvx.com/wp-content/uploads/2020/10/2-2-1024x576.png) ### Step 3. Click **see all apps.** ![](https://affordabletvx.com/wp-content/uploads/2020/10/3-2-1024x576.png) ### Step 4. Click the **AfordableTV Pro** app ![](https://affordabletvx.com/wp-content/uploads/2020/10/WhatsApp-Image-2020-10-28-at-10.56.41-PM-1-1024x576.jpeg) ###…"
url: "https://affordabletvx.com/docs/how-do-i-switch-accounts-3/"
updated: "2020-10-29"
category: About / TiVo Help
---

# How do I switch accounts? (TiVo/Shield)

### Step 1.

Click the gear in the top right corner of the home screen.

         ![](https://affordabletvx.com/wp-content/uploads/2020/10/1-1-1024x576.png)

### Step 2.

Click **Apps**.

         ![](https://affordabletvx.com/wp-content/uploads/2020/10/2-2-1024x576.png)

### Step 3.

Click **see all apps.**

         ![](https://affordabletvx.com/wp-content/uploads/2020/10/3-2-1024x576.png)

### Step 4.

Click the **AfordableTV Pro** app

         ![](https://affordabletvx.com/wp-content/uploads/2020/10/WhatsApp-Image-2020-10-28-at-10.56.41-PM-1-1024x576.jpeg)

### Step 5.

Click **Clear data**

         ![](https://affordabletvx.com/wp-content/uploads/2020/10/WhatsApp-Image-2020-10-28-at-10.56.41-PM-2-1024x576.jpeg)

### Step 6.

Click **OK.**

         ![](https://affordabletvx.com/wp-content/uploads/2020/10/WhatsApp-Image-2020-10-28-at-10.56.41-PM-3-1024x576.jpeg)

### Step 7.

Click **Open.**

         ![](https://affordabletvx.com/wp-content/uploads/2020/10/WhatsApp-Image-2020-10-28-at-10.56.41-PM-5-1024x576.jpeg)

### Step 8.

Click Login.

         ![](https://affordabletvx.com/wp-content/uploads/2020/10/1.2-1024x576.jpg)

### Step 9.

Click **Account Login**

         ![](https://affordabletvx.com/wp-content/uploads/2020/10/2-7-1024x576.jpg)

### Step 10.

*For name put anything*

For Username and Password, use login info provided in Setup email

         ![](https://affordabletvx.com/wp-content/uploads/2020/10/3-4-1024x576.jpg)

### Step 11.

You will now see this screen.

Wait a few moments as the playlist is processing.

         ![](https://affordabletvx.com/wp-content/uploads/2020/10/4-4-1024x576.jpg)

### Step 12.

You will now see this screen.

Click **Done**. Put the remote down and wait a few minutes.

         ![](https://affordabletvx.com/wp-content/uploads/2020/10/5-2-1024x576.jpg)

### Step 13.

You will now see this screen.

Please wait…

         ![](https://affordabletvx.com/wp-content/uploads/2020/10/6-2-1024x576.jpg)

### Step 14.

You will now see this screen.

Please wait…

         ![](https://affordabletvx.com/wp-content/uploads/2020/10/091220111733-1024x576-1.png)

### Step 15.

When you see this screen click OK. 

         ![](https://affordabletvx.com/wp-content/uploads/2020/10/7-1-1024x576.jpg)

### Step 16.

You will now see this screen.

**It is very important that you do not click anything and let the information load.**(There are thousands of channels)

**This can take up to 5 minutes!**

         ![](https://affordabletvx.com/wp-content/uploads/2020/10/8-1-1024x576.jpg)

### Step 17.

Once info is loaded, Click the left button on the remote to switch categories.

Select Channel to make full screen.

         ![](https://affordabletvx.com/wp-content/uploads/2020/10/11-1024x576.jpg)

### Step 18a. 

When on a channel, Press select button on remote. Scroll Down

 

                 ![](https://affordabletvx.com/wp-content/uploads/2020/10/1-5-1024x576.jpg)

### Step 18b.

Scroll all the way to the right and select Settings

         ![](https://affordabletvx.com/wp-content/uploads/2020/10/2-8-1024x576.jpg)

### Step 18c.

Select General

         ![](https://affordabletvx.com/wp-content/uploads/2020/10/3-5-1024x576.jpg)

### Setp 18d.

Turn on **‘Confirm exit by second press Back’**

** **

Exit by pressing back button on remote twice

         ![](https://affordabletvx.com/wp-content/uploads/2020/10/4-5-1024x576.jpg)